This position has a dual responsibility of leading the ADE Information Technology Shared Services (ADE-ITSS) under ADE Office of Secretary (part of Transformation Action team initiatives) and ADE: DESE Office of Information Technology (OIT) under the Office of Deputy Commissioner.
The primary responsibility is to ensure new and continued availability of IT systems that are dependable, responsive and fully support the internal and external needs of the agency.
As the Chief Information Officer, provide leadership and vision for the agency’s Office of Information Technology.
As the Director of Information Systems, architect sound, agile and scalable information systems solutions for the ADE and K-12 public schools, and provides Information technology (IT) services to the agency.
Leads the Information Technology (IT) and the Information System (IS) teams comprising of staff from different units like Data Reporting, Information Systems, IT Dev-Ops and IT Services.
Provides executive leadership, direction and strategic vision to the agency in technology and information systems use and operations, strategies and program integrity.
Responsibilities:
Draft and implement ADE IT Policy and adhere to State IT Compliance Polices.
Create ADE IT Plan: Budget & Expenditure and submit to TSS IGS Office.
Draft and comply by Cloud Services Policy from TSS: Division of Information Systems,
Lead the Application Development & Innovation team.
Monitor ADE IT Enterprise procurement.
Regulate and hire IT Contractor Services (Staff Augmentation) – as needed.
Research & Evaluation of New Technologies.
Lead Transformation Initiatives & Efficiencies.
Bobby Downum's Job Duties
Plans and directs the coordination, development, and maintenance of multiple complex computer database systems. Designs database systems, scripting, and coordinates the testing and review of programs and ensures that project output meets user requirements, time schedules, and data processing standards. Consults with users and programmers from various teams to identify needs, system capability, and determines requirements for data base design formats and application specifications. Approves, modifies, and implements data structure changes from user requests, evaluates system performance, space availability, and methodology. Evaluates new software and hardware, provides cost control, monitors use of resources, and updates cost analysis as required. Writes or installs utility programs and maintains on-line and batch programs and job control languages. Provides advice and technical assistance to programmer, applications, and production staff regarding data base systems. Assists in the development of short and long range planning and provides technical guidance to utilization of current and expanded data base systems. Performs other duties as assigned.
Greggari Tucker's Job Duties
Data not available.
Linda Carter's Job Duties
High conversant in managing division-level day-to-day operations including building maintenance and support for 5 Main Place.
Provide assistance with problems that occur with building entry, parking issues, etc. for early access at Five Main.
Assume guard duties when the guard is late and/or needs assistance.
Serve as liaison with Arkansas Division of Higher Education, ADHE for planning and setting up meetings for DESE staff held in the ADHE Board Room.
Liaison with janitorial supervisor for custodial issues.
Report elevator issues to Otis Elevator Company.
Liaison with building owner of LR Tech Park for all building related issues and work to get resolution.
Liaison with Best Park for leased and contracted parking issues.
Liaison with DIS for telephones for Five Main.
Internal relocation of Five Main staff.
Provide parking permits and directions for visitors to Five Main.
Obtain ID badges for staff and ensure that they are programmed for Five Main access.
Issue temporary badge access to Five Main.
Issue staff parking permits for Five Main.
Provide relevant information concerning emergency procedures, security updates, and building operational updates to Five Main staff.
Note meetings with CIO and team members.
Create, process and close out IORs for OIT.
Receive and process invoices for OIT.
Ensure that all copiers, printers, projectors, and other office equipment is kept in working order.
Maintain office supplies.
EAP Safety Coordinator for DESE staff at Five Main.
Liaison with DEC for co-op staff and budgets.
Maintain up to date contact information for Five Main staff.
Point of contact/OIT for COVID-19.
Answer and screen calls and visitors to determine appropriate course of action.
Liaison with Human Resources for personnel issues, positions, on boarding, off boarding, leave.
IT Dev-Ops
Rionel Tee's Job Duties
Responsible for maintaining, designing, developing, and implementing multi-tiered system and web applications for ADE Data Center (ADC), ADE Intranet Portal (AIP) and ADE Fiscal Management System Apps (FMS).
Collaborate with team members in designing, developing, implementing, and enhancing system and web applications.
Coordinate with stakeholders gathering system and application requirements.
Manage, maintain, and configure web and database servers.
Provide system and web application support to clients.
Maintaining Code Repositories for all rejects using Azure IT Dev-Ops.
Dustin Harrington's Job Duties
Data not available.
George Peter's Job Duties
Responsible for all facets of SDLC like Requirement gathering, Architecture, Design, Development, Testing, Deployment of OIT projects.
Map business requirements, risk evaluation & management, scope management, activity sequencing, effort and cost estimation, technical documentation for projects.
Maintain/enhance/support of applications in production.
Responsible for database design & development/report creation, integration of databases to many applications used.
Analyze the latest technologies and development methods to evaluate what can be integrated/utilized to new projects and to stay up to market trends.
Randy Gordey's Job Duties
Part of the ADE Web Application Systems Team, daily work includes software/application development.
Development, Enhancement and Maintenance of ADE Information Systems and Intranet Modules.
Responsible for performing enhancements, developing supporting tools & maintenance to ADE’s Entity Resolution Engine.
Responsible for designing, developing, and diagnosing data extraction, transformation and load procedures (ETL) and creating business intelligence reports for ADE Data Warehouses.
Gathering technical requirements and creating functional business requirements documents for building new applications.
Establishing Proof-of-Concept/Prototypes Designs based on requirements gathering.
Responsible for data pre-processing (data cleansing, data standardizing; parsing and data structuring to be in compliance with agency's data structure.
Richie Richards's Job Duties
SQL Server Installation and configuration.
Handling DBA activities like Backup & Restoration, creation of Maintenance Plans for the various automated schedules, Query tuning & performance tuning.
Monitoring alerts for the servers where application hosted, mainly pertaining to Backup Jobs, Replication Jobs, CPU Utilization, Blockings, Transactional log space and Disk space.
Server Disk space management
Bottleneck analysis on database and application and identify and resolve the issues
IT Services
Michael Gates's Job Duties
Manage IT Staff
Contribute to creating a favorable work atmosphere; seek opportunities for personal growth
Developing innovative network troubleshooting methods that reduce downtime
Provding quarterly technology updates to the ADE CIO
Creating disaster plans that will keep the company afloat in the event of an IT crisis
Determining rationale methods for upgrading company network software programs
Planning and managing projects, risks, costs, time and project teams
Make sure the data is secured; monitor and update backup systems
Manage safe network remote access
Design, develop, implement and coordinate systems, policies and procedures
Help define IT infrastructure strategy, architecture, and processes
Monitoring daily operations, including server hardware, software, and operating systems.
Coordinating technology installations, upgrades, and maintenance.
Selecting and purchasing new and replacement hardware and software, when necessary.
Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
Remaining up to date with advances in technology and industry best practices.
Aspire to improve technical and professional knowledge, attend the associated events, benchmark up-to-the-minute practices
Chris Abbott's Job Duties
Act as the initial point of contact for all computer and system-related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems
Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the company Industry-specific certification in relevant computer languages or software may be required
1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software.
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with customers and clients
Experience installing and configuring computer systems and applications for a large company
Stay updated on new developments in, and analyze reviews of, computing technologies
Ability to work independently on a wide variety of tasks
Project driven mindset when tasked with IT-focused projects
Ability to research and troubleshoot software errors and issues in Windows, Mac OS, and Third-party Apps and effectively come to a resolve
Local travel to exiting offices may be required
Ability to lift computer equipment including laptops, desktops, monitors, access, and printers
Chris Berry's Job Duties
Monitor, manage, and maintain Windows servers and manage VM host as well as Storage arrays for ADE/DESE core systems
Provision new Windows servers in VWMare environment to support new systems
Support and maintain Statewide Information System and State Data Warehouse (Cognos)
Manage network connections for ADE/DESE offices in coordination with DIS as needed.
Denny Griffin's Job Duties
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system-related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems
Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the company Industry-specific certification in relevant computer languages or software may be required
1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software.
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with customers and clients
Experience installing and configuring computer systems and applications for a large company
Stay updated on new developments in, and analyze reviews of, computing technologies
Ability to work independently on a wide variety of tasks
Project driven mindset when tasked with IT-focused projects
Ability to research and troubleshoot software errors and issues in Windows, Mac OS, and Third-party Apps and effectively come to a resolve
Ability to lift computer equipment including laptops, desktops, monitors, access, and printers
Gunner Griffin's Job Duties
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system-related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems
Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the company Industry-specific certification in relevant computer languages or software may be required
1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software.
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with customers and clients
Experience installing and configuring computer systems and applications for a large company
Stay updated on new developments in, and analyze reviews of, computing technologies
Ability to work independently on a wide variety of tasks
Project driven mindset when tasked with IT-focused projects
Ability to research and troubleshoot software errors and issues in Windows, Mac OS, and Third-party Apps and effectively come to a resolve
Local travel to exiting offices may be required
Ability to lift computer equipment including laptops, desktops, monitors, access, and printers
Nathan Moss's Job Duties
Performs analysis and diagnostics to isolate the source of network, hardware, and/or software malfunctions.
Assists with maintenance, repair, and upgrade of computer systems with users and other organizational personnel.
Participates in group meetings to analyze and identify business requirements and processes and comprehends business definitions of data.
Work on projects as tasked to completion and provide training for team members.
ADE IT Datacenter Operations
Manage M365 policies/configurations
Manage M365 deployments
UEM (user end-point management) Administration
Troubleshoot M365 issues with clients
Resolve technical issues related to network interruptions and security policies
Develop End-User training for M365 Products
Stay updated on new developments in, and analyze reviews of, computing technologies
Performs other duties as assigned.
Ryan Summers's Job Duties
Provide PC repair, upgrades, server and network maintenance, and troubleshooting.
Installation and configuration of operating systems and applications in a network environment.
Setup, configure and troubleshoot network printers and Print Server.
Lead on creation and management of user accounts, profiles, mailboxes, and network directories.
Troubleshoot network access and connectivity.
Troubleshoot software and hardware failures.
Administrator of M365 Admin Center and M365 applications.
Managing and maintaining Mange Engine Desktop Server.
Patch management administrator for workstation systems including Windows OS and MacOS X.
Maintain Mac OSX upgrades and applicable products in a network environment.
Managing upgrade projects including Microsoft Office, Microsoft Windows, Adobe Acrobat Professional, SAP GUI, and MacOS X.
Maintain records and reports relating to ADE IS/Technical Support operations.
Lead developer of the TSTS – Knowledge Base including its redesign, creation of articles, and updates to existing articles.
Lead inventory specialist for new and old equipment processed.
Provide quotes for new technology to maintain working technology for staff within the ADE Agency.
Maintain records and reports relating to Agency-wide warranty expiration of technology.
Research and evaluate new and emerging technologies.
Maintain solid technical knowledge and skill through online trainings with partners and online self-paced training.
Draft and implement procedures for IT office operations to ensure continuity of work.
Lead Floor Warden responsible for ensuring employee safety during a disaster.
Data destruction specialist for decommissioned technology.
Tyler Pfeffer's Job Duties
Troubleshoot and assist end-user issues throughout the department
Install and update computer systems and applications
Assist in software and application development and maintenance
Perform enhancements, maintenance, and run reports through ADE's Entity Resolution Engine
Provide assistance and end-user support with Arkansas School for the Blind
Data Reporting and Warehouse
Linda Jenkins's Job Duties
General supervision of professional and administrative staff, by assigning and reviewing projects, conduct interview; recommend for hire; promotion and conduct performance evaluation.
Facilitate state and federal reporting efforts on behalf of the department.
Provide guidance, support, and supervise team operations with other functions in and outside the agency.
Collaborate closely with program advisors, researchers, universities, state and federal agencies and various stakeholders to compile, interpret, and write reports for all aspects of student level data.
Direct or conduct special projects, as directed by management, by assigning work activities, and monitoring progress.
Read, interpret, and transform state, federal, and legislative guidance for protentional data collection, report development, data pulls and other reporting or compliance requirements. Ensure reporting state/data feeds: (My School Info; Statewide Information System Reports and School Report Card); federal (Consolidated State Performance Report (CSPR); EDFacts; Common Core Data (CCD); Civil Rights Data Collection (CRDC)) deadlines are all delivered on time and meet defined standards. Research, analyze, evaluate data, situations, project outcomes and resolve issues.
Serves as state liaison federal reporting (EDFacts Coordinator) and represent state as forum member of the National Center for Education Statistics and Forum Steering Committee Member.
Act as lead for agency's Data Sharing Agreement review and approvals along with ADE CIO and Legal Services.
Mary Wilcox's Job Duties
Perform reporting and statistical analysis using business intelligence tools Cognos, Microsoft SQL Server, Office, Project, and Visio
Gather requirements for ad-hoc, federal and state reporting
Provide documentation and instruction for reporting systems for Arkansas Department of Education
Involved in identifying the problem definition as part of continuous process improvement using define, measure, analyze and improve to support the business continuity of the organization
Michelle Staton's Job Duties
Data not available.
Shirley Green's Job Duties
Cognos Reporting, Monitor ad-hoc and research data request via the Data & Research Request Application (DRRA) as received from Arkansas Department of Education Division of Elementary & Secondary Education staff, district/school personnel, the public, universities, state and federal agencies and other stake holders.
Data & Research Request Application (DRRA) Log, complete request, and track request using Request Management System (RMS) from time of receipt of request to reports dissemination and completion.
Statewide Information System Reports (SISR)Instrumental in ensuring Statewide Information Systems Reporting (SISR) cycle 1-9 data loads are completed in a timely manner.
My School Info (MSI) and School Report Card (SRC)Lead Business Analyst in ensuring the My School Info (MSI) is loaded every cycle 1-9.
Information Systems Data Validation/Data Quality Checks Ensures that all agency reports are timely and accurate in terms of data quality. Conducts year to year data variance between various reports throughout the year.
DESE Federal Reporting Serves team player, being part of the data reporting unit in ensuring federal files are submitted on time all throughout the calendar year.
IT-Systems Level Documentation Instrumental in the maintenance of System level Standard Operating Procedures and technical documentation. Ensures documentation is kept up-to-date: EDFacts, RMS Gatekeeper Desk Procedure, State Reporting, DSA
DSA, Create New DSA, Upload Documentation, Monitor/Update Ongoing DSA, Request Certificate of Destruction and Publication Links
Information Systems
Reshmi Jose's Job Duties
Manage, coordinate, mentor, and lead project team of professionals, along multiple work streams as development lead for Statewide information system.
Works as a technical lead for application related topics: providing input and assistance to project technical resources, performing design and code reviews as applicable.
Expert level understanding of BI methodologies and best practices, relational structures, dimensional data modelling and data warehouse reporting techniques.
Design, develop and implement business requirements for Extract Load Transform (ETL) processes to support Enterprise level data warehouse needs.
Manage, coordinate, mentor and work as a lead analyst for ADE Abstract of Assessment Reporting System.
Provides validation reports for Division of Elementary and Secondary Education (DESE) School Funding, Isolated Average Daily Membership (ADM) and Alternate Learning Environment ALE ADM for school funding.
Participates in application requirement review, preliminary and critical design, integration readiness review, and software acceptance review.
Manage with the development and implementation of specialized programs and/or routines to supplement, improve and enhance application systems.
Ann Wirth's Job Duties
Front Desk, greet visitors, answer phones, assist callers with information for other State Agencies, distribute mail
Order Office Supplies, copier paper, etc. for both 4 Capitol Mall and 5 Main.
Call in work requests for printers and copiers to SBS. Order toner as needed.
Create IORs and POs, confirms Invoices are correct
Proofreading as needed
Schedule appointments for Meeting Rooms at 5 Main
Serves as Emergency Floor Warden assisting all ADE employees at 5 Main in evacuating the building in case of an emergency.
Jeff Cantwell's Job Duties
Interpret change requests from APSCN users
Implement changes to
database structure,
stored procedures,
views,
programs and
reports using industry accepted best practices.
Provide support to APSCN field reps.
Monte Harrison's Job Duties
Maintain and operate the Statewide Information System
Maintain the SIS Handbook, with revisions to SIS database table definitions, business rules and codes.
Maintain the structures of SIS database tables, stored procedures and reports.
Respond to requests from ADE personnel and school districts for reports from SIS data.
Perform analysis to determine causes of data anomalies and courses of action to mitigate them
Maintain appendix tables for data such as course codes, LEA's, financial classifications, etc.
Provide technical assistance to districts to help them ensure their data is complete and accurate
Maintain Abstract of Assessment Reporting System (AARS)
Provide and maintain Financial applications
Maintain system for Homeschool Notice of Intent (NOI)
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